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TRC MVP Solution Delivers Savings and Productivity to Global Telecom Leader

The Challenge

To produce, enclose and mail 1 million paper bills a day with zero defects. A just-in-time workforce would benefit the organization by consistently providing high levels of productivity, efficiency and substantial cost savings.

TRC’S Approach

TRC worked side-by-side with customer to develop a co-sourcing solution to generate cost savings and increase productivity within the Georgia billing center. This customized co-sourcing plan provided ways and means of effective billing facility output. Some features of this plan include:

Cost Savings

  • Provide Onsite Managers to oversee the day-to-day operations of the facility
  • Fill all positions in the facility: machine attendants, ware-house attendants, print operators, mailroom clerks, quality assurance techs, clerical and administrative support and supervisors
  • Pay scale based on experience and performance, medical, dental, life insurance, 401(k), paid holidays, paid vacation and paid personal days to employees
  • Provide workers compensation insurance
  • Decrease turnover
  • Client does not pay for “no bill days”; saving the client over $110K each year Productivity Increase
  • Develop penalty clauses that state if TRC cannot meet production goals, we will incur a penalty charge
  • Increase efficiency
  • Develop new shift schedules
  • New machinery and monitoring with hardware provider
  • TRC corporate assistance in development of training initiatives, video, and manual for site
  • Performance monitoring, production trends and operational gap reporting
  • Hearing, testing, and remediation, OSHA